Refund & Cancellation Policy

Last updated 25 August 2026. This policy covers every purchase made on truebid.

What you are buying

Every purchase on truebid is a one-time payment for advertising placement on our own website: either a listing on the public board at the rank your bid earns, or a 24-hour sponsored slot beside the board. Placement is delivered automatically the moment the payment is confirmed, usually within seconds.

Nothing to cancel

There are no subscriptions, no recurring charges and no stored payment methods. You are charged once per bid or sponsored slot, and nothing renews. You can remove your listing from the board at any time using the remove button in the footer, from the browser you listed it with, or by emailing us. Removing a listing does not create a refund.

Automatic refunds

If a payment completes but the placement cannot be delivered, we refund it in full, automatically, without you asking, to your original payment method as soon as our system sees the completed payment.

On the board this is close to impossible by design: every payment adds to the total behind your URL, so even if someone raises while your payment is going through, your money still counts toward your rank. Where it does apply is sponsored slots, which are exclusive: if two people buy the same slot at the same moment, whoever misses out is refunded in full.

Refunds on request

Email priyansh0327@gmail.com within 14 days of payment with your listing URL and the payment reference from your receipt. We refund in full if:

• your payment succeeded but the listing or sponsored slot never appeared;
• you were charged more than once for the same placement;
• a technical fault on our side made the placement unusable for the period you paid for.

We reply to every refund email within 2 business days. Approved refunds are issued by Dodo Payments to the original payment method and typically appear within 5 to 10 business days, depending on your bank.

What is not refundable

• Your rank dropping because other people bid higher. A rank is not permanent, and the board says so before you pay. Your listing stays on the board at the position your bid earns.
• A sponsored slot that has already run for its 24 hours.
• A listing removed for breaking the rules, such as illegal, deceptive, infringing or adult content.
• Deciding you no longer want the placement after it went live.

Refunds and disputes

When a payment is refunded or disputed, the placement it paid for is removed from the board. Please email us before opening a dispute with your bank: we can almost always resolve it faster than a chargeback, and a dispute removes your listing either way.

Who processes the refund

Dodo Payments is the merchant of record for every purchase on truebid. They take the payment, issue your receipt, handle taxes, and process refunds on our instruction. The charge on your statement comes from Dodo Payments, not from truebid.